FAQs
Frequently Asked Questions
1. How does pricing work?
Pricing for screen printing custom apparel is calculated on 3 key factors:
- The quantity of garments you’re printing
- The number of colors in your design
- The number of placements or prints on your garments.
2. Why do more colors cost more?
Screen printing requires 1 screen per color. By increasing your number of colors, you’ll require more screens, set-up time, more custom ink colors to mix, and this all adds up to a longer print time too. But don’t let this scare you from printing high color artwork! When you discuss your budget with your Apparel Consultant, they will help you come up with the best solution for your design, even if it involves lots of colors.
3. Is there a minimum order?
There is no minimum but as screen printing is setup for big production, it is better to go for a quantity. Printing cost for a single shirt and 23 shirts is same. You will really get a good discount if you do 24 shirts for each artwork.
4. What are your quantity brackets?
As screen printing set-up for bulk production, more you print, better price you get. The quantity brackets for printing are: 24-49 // 50-99 // 100-249 // 250-499 // 500-749 // 750-999 // 1000-1499 and so on.
5. How can I reduce the cost of printing?
No matter what your custom apparel is for, we all have a budget that we need to work within. There are many ways that you can look to reduce the costs of your garments. But you don’t need to go it alone – your Apparel Consultant will work alongside you to find the best solution to suit your budget.
6. Why do I have to pay setup fee?
There are so many steps involved in getting your design on screen and ready to print. From preparing the separations of the artwork, to coating the screens, exposing your design onto each screen, and getting each color to line up perfectly on the machine before we go to print. These steps are what you’re covering in your initial set-up fee.
7. Once I paid setup fees, do the screens belong to me?
What you’re covering in your set-up fees is the preparation of the screens and exposure of your design onto them, as they are all eventually recycled. The full cost of purchasing the screens would be around 3 times of the setup fees.
8. Will I need to pay setup fee again if I reprint the same design?
Eventually we recycle all the screen after a certain period of time. If you reprint same design in a month, you wouldn’t have to pay for setup fee again.
9. When do I have to pay?
If you are a reseller and have an account with us, we require 50% of your order pay upfront. For a new client, we need to get paid in full before we start the procedure.
10. What file type do you need for artwork?
For your solid spot color designs, we prefer to work with vector art files. This gives us the best control and results over your design from computer to garment. We can also use high res bitmap images, so long as they are a minimum of 300dpi and at your actual print dimensions. Just show whatever you have to your Apparel Consultant and they can guide you!
11. What is the difference between bitmap and vector?
Bitmaps (also called “raster”) are made up of pixels, while vector images are composed of mathematical formulas that consist of curves and points. As such, they can be resized at will without losing quality. Making a bitmap larger makes the pixels larger too and the result can be blurry and jagged. Photos are bitmap images, and so are file formats like bmp, jpg, and psd. Vector images have crisp lines and can be resized as big as a house without losing any image quality. Vector images are created in programs like Adobe Illustrator, Macromedia Freehand and Corel Draw.
12. Why do you need vector file?
Vector images are made-out of lines and shapes. This helps us when we need to separate colors. Each shape that has the same color is separated from the image. This can’t effectively be done with a bitmap image when printing with spot colors. One time when it is ok to use bitmap images is when you want a full color print using process CMYK colors. Sometimes bitmap images are ok for single color prints as-long as they are at least 300dpi and already at print size.
13. What if I don’t have a vector file?
Don’t stress, just have a chat to your Apparel Consultant about where you’re at with your artwork, and they can get our in house design team to sort out everything you need.
14. Can you do the design for me?
Absolutely! We love getting the opportunity to create your vision from scratch, and see your design develop all the way through to people wearing your idea out on the streets. Your Apparel Consultant will guide you through the custom in-house design process.
15. Can I see a proof before I place my order?
Rest assured that as part of the normal production process, we will ALWAYS upload a proof for you to approve before we start printing. This will happen a few days after you confirm your order. If you’d rather check out your proof before confirming your order, this is a ‘pre-order proof’ and is charged at $25 + HST upfront. That amount will be credited back to you when you place the full print run.
16. Can you print full color image/logo?
Yes, we can. There are a few aspects which go into determining the best way to achieve your full images and logos. Just have a chat with your Apparel Consultant, send them through your design idea and they can guide you through everything you need to know about this style of specialty printing.
17. What garment do you use?
We use North American best brands on blank apparel including Gildan, ATC, American Apparels, M&O and Fruit of the looms.
18. Can I bring my own apparel?
Yes, you can. You can ship direct to us or drop it off to our address.
19. Does the different type of garment affect the print quality?
Yes they can – some fabric types may affect the overall look of your print, depending on the type of ink you use. As there are quite a few variables to consider, during your Consultation we’ll give you specific advice based on your particular design and the style of garments you’d like to print.
20. How can I make sure it’s the right garment?
Your Apparel Consultant will give you detailed advice regarding the garment options during your Consultation. Once you’ve narrowed down the options, you can either decide on your style using the online catalogue information, or you’re welcome to purchase blank samples before placing your order.
21. Can I get a sample of each size to try on?
For sure! This is a great solution for our clients who are using a new garment style, or want to accept pre-orders from specific individuals. Make sure you have plenty of additional time ahead of your final deadline to allow for this – your Apparel Consultant can help you figure it all out.
22. What is the maximum colors you can print?
Our highly trained Artwork Department have a few different ways of preparing your specialty high color designs. Sometimes this means being able to achieve ‘full color’ using not many colors. Our state of the art equipment allows us to print up to 6 solid colors maximum. Send your design ideas through to your Apparel Consultant, and they can assess the best way to achieve it.
23. How do I get soft feeling print?
The best way to achieve a super soft ‘in the shirt’ feel to your print is by using our specialty discharge and water-based inks. Your Apparel Consultant will go through what sort of print finish you prefer – and guide you to the best solution for your design and garment selection.
24. Where else can I print other than the front?
To get a great print result, we basically just need to have access to a flat surface area, and a single layer of fabric. The most common print placements are front, left or right breast ‘pocket’, sleeves and anywhere on the back. We can sometimes extend to over seams or zips, depending on your garment style and your artwork.
25. How long will it take to finish my job?
Generally speaking, standard turnaround time is 10 business days, but it could be a little longer depending on your garment selection and finishes. We also have an express option – so if you need your apparel earlier than 2 weeks call us NOW your Apparel Consultant can help you stay on track with any deadlines you have in place!
26. My order has not arrived yet, what can I do?
First up give your Apparel Consultant a call on their mobile – or you can reach the office. When your order was dispatched, you should have received a tracking number which you can use to track online yourself if you like. We’re more than happy to help out by contacting the freight company on your behalf if need be!
27. What digitization mean?
Digitization makes a file machine readable. Digitization determine the size of the file, stitch count and starting and ending point of the logo.
28. Do I have to pay for digitization?
Yes, you have to pay for digitization. It is one time cost, once your logo is digitize, you can use it over and over again. You do not have to pay again for same logo with same size and same product embroidery.
29. Can I own my digitize file?
Yes, you can. We digitize the logo to be used by us. You have to pay time and half of the digitization cost in order to own the digitized logo.
30. Can you use my digitize logo?
Yes, we can.
Address
85 Meadowlands Dr. West
Nepean, ON – K2G 2R9
Call Us
613-620-7169 / 613-710-8511
EMAIL US
info@ottawascreenprinting.ca